We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: Arriving late for an appointment may require us to shorten the length of the treatment session or reschedule so that our other guests are not inconvenienced.
Failure to reschedule within 12 hours will result in an automatic charge of 50% of the service amount. Without the courtesy of communicating with a staff member within the requested time frame, any last minute cancellations and no-shows will be automatically charged due to the time slot being reserved just for you. Please be aware that our therapists have your scheduled time specifically blocked off to accommodate you, and we ask the same courtesy to be extended. If you send another client in your place, you will not be charged the fee.
Thank you for paying any Missed Visit Fees before your next appointment.